I have over 15 years of experience leading Technical Operations teams with some of the most respected companies in streaming media, finance, and security technology. I am currently Hulu's Director of Production Operations. My teams maximize uptime/availability for our Live and Video on Demand products leveraging operators, a talented engineering team, and the analytical tools built by those teams.

I am a frequent speaker, consultant, and colleague to those in the technical operations field. As a leader, my goals focus on the opportunity to improve people, products, processes, and partnerships. In my experience, communication and shared goals have lowered the drawbridges of impenetrable castles. The resulting relationships and experiences have led my teams to create and operate some of the most efficient tech platforms.

Because experience is the best teacher, I founded AllTeamz, a family of web and mobile apps, six years ago. The experience enabled me to take on responsibilities I had little practical knowledge of previously. I was the product manager, system administrator, architect, development team, sales and marketing team, and the sole individual responsible for customer service. As a result of the successful side project, a top 20 paid sports app. I became a more well-rounded TechOps leader. The experience allowed me to understand business needs, the reliance on tools, data, support, and stability provided by the people we work with everyday.

• Transformational leadership philosophy to change, elevate, unify, and inspire others to pursue challenging and shared objectives
• Team members should serve as mentors, coaches, role models, and leaders
• Everyone has the ability to lead
• Operations is not a team, it's a cultural value
• Operations are present at every stage of the product life cycle
• Buy for industry standards. Build for the gaps.
• Indentify, plan, and then buy or build to enable reliability across the engineering organization
• Enable feedback processes and observability across the engineering organization
• Data is the language of partnerships
  • Product, Customer Care, and Engineering KPIs have their language
  • Combine Operational KPIs with external data to tell the story
• Reactive actions are candidates for proactive and automated improvement
• ITIL is still a valid framework for modern infrastructure and microservice architecture
• The Operations Center concept is still valid but with a focus on SRE
• Incident response is the catalyst for greater resiliency and quicker recovery
• Every failure is an opportunity to improve